PERSONAL INFORMATION WE COLLECT
Personal information is data that can be used to identify or contact a single person. When you visit the Site (NANUK.com), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Fulfill any obligations we have according to law. For example, accounting and Tax regulation.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
NANUK also uses 3rd party vendor remarketing tracking cookies, including the Google Ads tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.”
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us with payment processing and screen for fraudulent payments, as described above.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We also use Google Analytics and Hotjar to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ and https://www.hotjar.com/legal/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Personal data will not be shared with third parties for their own marketing purposed.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. For more information about our cookie bot visit: https://www.cookiebot.com/en/about/
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you are under the age of 13, or equivalent minimum age in the relevant jurisdiction please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information.
HOW WE USE EMAIL
Occasionally, NANUK sends out email updates on products, sales and promotions. Certain customers whom we think might be interested in learning about this information will receive these emails with consent. All email offers that you receive from us will provide you with an option to decline further email offers.
The engine that manages our data base and the sending is Hubspot. Learn more about they handle the data here: https://legal.hubspot.com/privacy-policy
This type of service allows you to manage a database of email addresses, phone numbers or any other contact information to communicate with the User. These services can also collect data concerning the date and time when the user views the message, the time at which he interacts with this message, for example by clicking on the links included in it.
We also use email as a means of communicating with our customers. We love to hear from you, and we encourage you to email us with your questions or comments. We read every email we receive.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Burg.J.G.Legroweg 96, 9761TD, Elde, Netherlands
We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Cookies are small files containing a string of characters that websites use to make a user's experience more efficient. Some website features or services may not function properly without cookies.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
General Terms and Conditions
Company registration fiscal entity: NANUK EU BV Company commercial registration: NANUK EU BV Chamber of Commerce (Netherlands) : 72870494
Burg. J.G. Legroweg 96
Phone: +31 50 3128694
Article 1: General provisions
The e-commerce website of NANUK EU BV, a Private Limited Company with its registered office at Burg. J.G. Legroweg 96 in Eelde in The Netherlands, provides its customers with the option of buying products from its webshop (www.nanuk.eu).
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of NANUK EU BV, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by NANUK EU BV.
Article 2: Price
The current e-commerce platfom is operated with Shopify and includes VAT in the price at check out when shiping and billing options are selected in order to avoid any mistakes.
All prices stated are expressed in EURO and include (apart from VAT) all other taxes or duties that the Customer must bear for Europe continental shipping.
Concerning the sales to foreign (by foreign we mean Customers not located in The Netherlands) Customers located within the European Union: the transport of the goods is always organised by NANUK EU BV (unless otherwise agreed), so the sales contract falls under the regulation of distance selling and in principle VAT is charged and due in the EU country where the goods are acquired by the final consumer. NANUK EU BV charges VAT to foreign EU customers for all sales through our webshop.
Sales to companies within the European Union: if NANUK EU BV sells goods to a company that is located in another EU country than The Netherlands, and ships these goods to another EU country other than The Netherlands, no VAT will be charged. A valid VAT number must be submitted to NANUK EU BV.
No reservation or administration fees are charged by NANUK EU BV.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 3: Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for NANUK EU BV. With respect to the accuracy and completeness of the provided information, NANUK EU BV is solely bound to obligation of means. NANUK EU BV is in no way liable in event of obvious material or printing errors.
If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
NANUK EU BV strives to maintain a permanent stock of the items offered on the web shop. The product selection is valid while stocks last and may at any time be changed or withdrawn by NANUK EU BV. NANUK EU BV cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The procedure to order goods on the web shop is the following: The Customer navigates to the desired product, selects the correct configuration of the selected product and enters the number of pieces he/she wishes to order. The Customer then places it in his/her shopping cart. By clicking on the shopping cart, the overview of all the products in the shopping cart is reflected. If the Customer wishes to move forward and order the selected goods, he/she must then log in with their existing profile or create a new customer profile. Afterwards, the Customer chooses the shipping option and payment option. Finally, by purchasing the products the Customer accepts the General Terms and Conditions mentioned in this section of the nanuk.eu website. The order confirmation will subsequently be sent to the email address provided by Customer himself/herself.
The Customer may choose between the payment methods. The offered payment methods may vary according to the country where the purchase is being made.
NANUK EU BV is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.
Article 5: Delivery and execution of the agreement
Once the order has been accepted by NANUK EU BV and the ordered goods have been paid to NANUK EU BV, the goods will be shipped via DPD and or DHL and will be delivered within a maximum of 1 to 5 working days (from the moment of shipment), except for special circumstances. Under no circumstances can NANUK EU BV be held liable for delays in deliveries caused by the carrier, as a result of force majeure or a strange cause.
Articles ordered via this webshop will be delivered in Belgium, Netherlands, Luxemburg, Germany, France and other EU countries. Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to NANUK EU BV.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by NANUK EU BV.
Article 6: Retention of title
Delivered articles remain the exclusive property of NANUK EU BV until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to NANUK EU BV, e.g. to anyone who would attempt to seize articles that are not fully paid for.
Article 7: Right of withdrawal
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from NANUK EU BV.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify NANUK EU BV in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has to send back or hand over the goods to NANUK EU BV within 14 calendar days from the day that they notify NANUK EU BV of their decision to withdraw from the agreement. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer.
If the returned product is reduced in value in any way, NANUK EU BV is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, NANUK EU BV shall repay all payments received from the Customer up until that time including standard shipment costs (if applicable) with a maximum of 14 calendar days of the date that NANUK EU BV was notified by the Customer of their decision to withdraw from the agreement. NANUK EU BV may wait to do the reimbursement until all the goods have been sent back and received by NANUK EU BV or after the Customer has provided proof of return to NANUK EU BV, whichever comes first.
The Customer will not be charged any costs in connection with such repayment.
The Customer may not exercise the right of withdrawal for the delivery of goods manufactured according to the Customer’s specifications (like for example custom foam or a logo print on the case) or that are clearly destined for a specific person.
Article 8: Guarantee
The consumer has certain legal rights concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.
Concerning the warranty of all products from NANUK EU BV refers to the following link: https://www.nanuk.eu/why-nanuk-lifetime-warranty.php.
To make a claim under guarantee, the Customer must provide a proof of purchase. Customers are advised to retain the original packaging used for the goods.
For articles purchased online and are delivered to the address of the Customer, the Customer must contact the NANUK EU BV Customer Service department and return the product at their own expense to NANUK EU BV.
Upon detection of a deficiency, the Customer must inform NANUK EU BV as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.
The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.
Article 9: Customer service
NANUK EU BV’s customer service can be reached at phone number +31 (0) 503 128 694 or via e-mail firstname.lastname@example.org or the following postal address: Burg.J.G.Legroweg 96, 9761TD, Eelde. Any complaints can be made through the aforementioned customer services contact methods.
Article 10: Penalties for non-payment
Without prejudice to the exercise of any other rights that NANUK EU BV is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.
Without prejudice to the foregoing, NANUK EU BV is entitled to take back the unpaid or incompletely paid for articles.
Article 11: Invalidation - non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by NANUK EU BV to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 12: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of NANUK EU BV. In case of inconsistencies, the present Terms take precedence.
Article 13: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 14: Applicable law - jurisdiction
Dutch law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of The Netherlands have jurisdiction in the case of any disputes.
Article 15 – Prohibited use
The customer has the obligation not to resell nor export breaching any applicable law or regulation in the European Union and/or United Kingdom.
By accepting these Terms and Conditions the Customer confirms that any of the goods ordered will not be transferred to any end-user or for any end-use related to the design, development, production, stockpiling, or use of chemical, biological, or nuclear weapons, or missiles capable of delivering such weapons.
The Customer confirms that he/she will not export, resell, or transfer to a destination subject to UN, EU or OSCE embargo.